Shipping policy
Shipping Policy
Last Updated: August 12, 2026
At Primeoraa, we aim to process and deliver your orders as efficiently as possible. Please review the information below regarding order processing, shipping, and delivery.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays. Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Shipping Times
After your order has been processed, estimated delivery times may vary depending on your destination, shipping method, carrier, customs procedures, and other circumstances.
Estimated delivery times shown at checkout are estimates and are not guaranteed delivery dates.
Shipping Confirmation
Once your order has been shipped, we may send a shipping confirmation to the email address provided during checkout.
Where tracking information is available, it may be included in the shipping confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an incorrect or incomplete address is provided, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delayed or Lost Packages
Delivery delays may occur due to circumstances outside our control, including carrier delays, severe weather, customs processing, public holidays, or other unforeseen events.
If your package appears to be delayed or lost, please contact us at support@primeora.shop so we can assist you.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, such charges are the responsibility of the customer.
Primeoraa does not control customs processing times or charges imposed by local authorities.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the package and item.
We will review the situation and work with you toward an appropriate resolution.
Delivery Issues
If tracking shows that your order was delivered but you cannot locate it, please first check with household members, neighbors, or the carrier.
If you still cannot locate the package, contact us at support@primeora.shop and we will assist you where possible.
Contact Us
For questions about shipping or delivery, please contact:
Primeoraa
865 41st St
Newport News, VA 23607
United States
Email: support@primeoraa.shop
Phone: 448-2031-432
Live Chat: Available through our website