Refund policy
Refund & Return Policy
Last Updated: August 12, 2026
At Primeoraa, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.
Returns
You may request a return within 30 days of receiving your order, provided that the item:
- Is unused and in its original condition
- Is in the original packaging, where applicable
- Includes all original tags, accessories, and other included items
- Has not been damaged, altered, washed, or used improperly
Some items may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
How to Request a Return
To request a return, please contact us before sending any item back.
Please provide:
- Your order number
- Your name
- The item you wish to return
- The reason for the return
- Photos or other information if the item arrived damaged or defective
Email: support@primeoraa.shop
Our customer support team will review your request and provide return instructions if your return is approved.
Please do not send an item back without receiving return instructions from us.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to help us investigate the issue.
If the issue is confirmed, we may offer an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances and applicable law.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, the refund will generally be issued to the original payment method.
The time it takes for the refunded amount to appear in your account may depend on your payment provider or financial institution.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law, the customer may be responsible for the cost of return shipping.
Original shipping charges may be non-refundable unless otherwise required by applicable law.
Exchanges
If you need to exchange an eligible item, please contact us at support@primeora.shop. Exchanges may be subject to product availability.
Non-Returnable Items
Certain products may not be eligible for return where applicable, including items that are:
- Used, damaged, or altered after delivery
- Missing original packaging, tags, or accessories where required
- Customized or personalized
- Not eligible for return due to hygiene or applicable legal restrictions
Late or Missing Refunds
If you have been approved for a refund but have not received it, first check your bank or payment provider.
If the refund still does not appear after the applicable processing period, contact us at:
support@primeoraa.shop
Contact Us
For questions regarding returns or refunds, contact:
Primeoraa
865 41st St
Newport News, VA 23607
United States
Email: support@primeoraa.shop
Phone: 448-2031-432
Live Chat: Available through our website